OC April Chapter Learning Event: Training a Dispersed Workforce ~ A Taco Bell Case Study

Pre-registration is now closed, but we welcome walkins at the door.

Struggling to figure out the right blend of e-learning, virtual sessions, and classroom training to serve a globally dispersed workforce? Come hear from experts with 40+ years of experience.

Delivering impactful training to 150,000+ employees across the globe comes with a unique set of challenges and opportunities - many of which you face in your organization.

Ferril Onyett and Mazen Albatarseh will share the Taco Bell journey to develop a world class learning strategy that:

• Designs and delivers just-in-time training to a globally dispersed workforce
• Remains agile and responsive to a quickly evolving organization
• Stays relevant
• Balances the reality of using technology to stay current yet always having to live in beta

Our presenters will also share Taco Bell best practices to managing this tension and remain agile and responsive to a rapidly evolving business climate.

About the Presenters

Ferril Onyett is Director, People Development and Global Learning at Taco Bell.  She has extensive experience in Training and Development, Organizational Development, and Operations in multiple industries.  She has worked internationally and was on an ex-pat assignment for the opening of Tokyo, Disneyland.

Ferril’s education includes an undergraduate degree in Operations Management from California State University, Fullerton and an MBA from Pepperdine University. She is on the board of Make A Wish, Orange County and the Inland Empire.

Mazen Albatarseh is the Director of Management Systems and the Customer Engagement team at Taco Bell’s global headquarters in Irvine, CA. Mazen’s team designs and develops the people systems, vision, and strategy and ensure all programs, services, and systems are simple, integrated, and executable. This includes management roles, routines, and restaurant systems that enable people development, customer service improvements, and profit growth.

Prior to his current role, Mazen worked as the KFC Operations Director for KFC in the Middle East, North Africa, Pakistan & Turkey where he worked with franchisees and operators to drive Regional excellence and deliver outstanding balanced scorecard (people, customer and financial) results. He also worked as the Taco Bell International Operations and Training leader supporting both new and existing business units in countries around the world including Mexico, Middle East, India, South America, and Europe.

10:45 AM  Registration, Doors Open Informal Networking

11:05 AM  Welcome & Structured Networking Activity

11:45 AM  Lunch

12:00 PM  Keynote Speaker

This topic aligns with ATD competencies of: Learning Technologies, Managing Learning Programs, and Training Delivery.

here.

About Registration:

Earlybird registration ends at 5 p.m. on the Monday before the meeting.

For evening meetings: Pre-registration closes at noon on the day of the meeting, but walkins are welcome.

For lunch meetings: Pre-registration closes at noon on the day before the meeting, but walkins are welcome.

Cancellation/refund deadline is noon on the Monday before the meeting. No shows will be charged in full.